{
  "value": "service_outage_notification",
  "label": "Create Service Outage Notifications",
  "description": "This workflow generates clear communications about power, water, or gas service outages. Input affected areas, estimated restoration times, and safety information, and the AI will create notifications that keep customers informed while maintaining calm.",
  "name": "Outage Alert",
  "category": "Utilities",
  "type": "Industry",
  "config": {
    "temperature": 10,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a utility service outage notification that informs without alarming. Start with clear statement of what service is affected and geographic area. Provide reason for outage if known (maintenance, storm damage, equipment failure). Give realistic restoration estimate with next update time. Include safety reminders specific to outage type (don't open freezer, boil water, ventilation for gas). Explain what crews are doing to restore service. Provide outage map link or phone number for updates. Address special concerns (medical equipment, businesses). Thank customers for patience. Create versions for text, email, and automated phone message."
      }
    ]
  }
}