{
  "value": "rate_change_announcement",
  "label": "Announce Utility Rate Changes",
  "description": "This workflow creates clear communications about rate changes that maintain customer trust. Input new rates, reasons for changes, and impact on typical bills, and the AI will generate announcements that explain changes transparently while highlighting value.",
  "name": "Rate Change",
  "category": "Utilities",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a rate change announcement that maintains customer trust through transparency. Start with clear statement of what's changing and when. Explain reasons for change (infrastructure investment, regulatory requirements, market conditions) honestly. Show specific impact on typical residential bill with before/after comparison. Break down where money goes (maintenance, improvements, renewable energy). Highlight any rate options that could save money. Include assistance programs for those struggling with increases. Mention service improvements or reliability gains from investments. Provide tools to estimate personal impact. End with commitment to value and efficiency. Keep tone respectful of customer concerns."
      }
    ]
  }
}