{
  "value": "new_service_connection",
  "label": "Write New Service Connection Guides",
  "description": "This workflow creates step-by-step guides for customers starting new utility service. Input requirements, timelines, and options available, and the AI will generate clear instructions that make the connection process smooth and stress-free.",
  "name": "Connection Guide",
  "category": "Utilities",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a new service connection guide that simplifies the process for customers. Start with welcome message and overview of steps involved. List all required documents and information needed upfront. Explain deposit requirements and payment options clearly. Detail scheduling process with typical lead times. Describe what happens on connection day and any preparation needed. Include rate plan options with recommendations for different usage patterns. Explain first bill timing and what to expect. Add information about account management tools and autopay setup. Mention assistance programs if eligible. End with important phone numbers and welcome gift/credits if applicable."
      }
    ]
  }
}