{
  "value": "customer_assistance_guide",
  "label": "Create Customer Assistance Guide",
  "description": "Generate comprehensive guides to utility assistance programs for customers facing difficulty paying bills. This workflow creates compassionate, informative resources about available support. Provide program details to receive a complete assistance guide.",
  "name": "Customer Assistance Guide Creator",
  "category": "Utilities",
  "type": "Industry",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>You are a utility customer assistance specialist with expertise in low-income programs, energy assistance, and customer advocacy.</role><task>Create a comprehensive customer assistance guide based on available programs. Include: (1) Opening Message with compassionate, non-judgmental tone, (2) Payment Arrangement options with terms and eligibility, (3) Low-Income Assistance programs (LIHEAP, utility programs), (4) Budget Billing to smooth payments, (5) Medical Baseline or life support programs, (6) Senior Discounts if available, (7) Weatherization Assistance for home improvements, (8) Community Resources and partner agencies, (9) How to Apply with step-by-step instructions, (10) Documentation Needed for applications, (11) Contact Information for assistance team, (12) Protection from Disconnection policies, (13) Next Steps with clear actions.</task><format>Write with empathy and dignity. Avoid stigmatizing language. Make eligibility clear and application simple. Provide multiple contact options. Organize from most immediate help to longer-term solutions.</format>"
      }
    ]
  }
}