{
  "value": "customer_review_response",
  "label": "Respond to Travel Reviews",
  "description": "This workflow creates thoughtful responses to traveler reviews on platforms like TripAdvisor or Google. Input the review content and context, and the AI will craft responses that show care for feedback while protecting brand reputation.",
  "name": "Review Response",
  "category": "Travel",
  "type": "Industry",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 10,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Craft a travel review response that shows genuine care for guest feedback. For positive reviews: thank them for specific details mentioned, reinforce what they loved, share the feedback with relevant team members noted, invite them back with a personal touch. For negative reviews: apologize sincerely without admitting legal liability, acknowledge specific concerns raised, explain any improvements made since their visit, invite direct contact to make things right. Keep responses unique, not templated. Show the human side of your business. Never argue or make excuses. End with hope to welcome them again."
      }
    ]
  }
}