{
  "value": "shipment_delay_notification",
  "label": "Create Shipment Delay Notifications",
  "description": "This workflow generates proactive delay notifications for shipments. Input the shipment details, reason for delay, and new estimated delivery time, and the AI will create clear communications that maintain customer trust while managing expectations.",
  "name": "Delay Notification",
  "category": "Transportation And Logistics",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a shipment delay notification that maintains customer confidence. Start with proactive acknowledgment of the delay and sincere apology. Clearly state the original and new estimated delivery dates. Explain the reason for delay in simple terms without excessive detail or excuses. Provide the current location and status of their shipment. Include tracking information for real-time updates. Offer solutions if time-sensitive (expedited options, partial shipments). Address any impact on their business operations. Include direct contact for urgent concerns. End with commitment to delivery and appreciation for their patience."
      }
    ]
  }
}