{
  "value": "fuel_surcharge_explanation",
  "label": "Explain Fuel Surcharge Updates",
  "description": "This workflow creates clear explanations of fuel surcharge changes for customers. Input current fuel prices, surcharge calculations, and rate changes, and the AI will generate communications that justify adjustments while maintaining customer understanding.",
  "name": "Fuel Surcharge",
  "category": "Transportation And Logistics",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Explain fuel surcharge adjustments in a way customers understand and accept. Start with current fuel price environment and industry impact. Explain how surcharge is calculated with transparent methodology. Show specific percentage change and effective date. Provide context with historical fuel prices and surcharge trends. Clarify this is industry-standard practice, not profit center. Include example calculations on typical shipments. Emphasize surcharge decreases when fuel prices drop. Mention fuel efficiency initiatives to minimize impact. Provide resources to track fuel prices and future surcharges. End with commitment to competitive total pricing despite fuel volatility."
      }
    ]
  }
}