{
  "value": "technical_support_script",
  "label": "Write Technical Support Scripts",
  "description": "This workflow creates effective technical support scripts for common telecom issues. Provide the problem type, troubleshooting steps, and resolution paths, and the AI will generate scripts that help agents resolve issues efficiently while maintaining customer satisfaction.",
  "name": "Support Script",
  "category": "Telecommunications",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a technical support script that balances efficiency with customer care. Start with empathetic acknowledgment of the customer's issue. Include diagnostic questions to identify the specific problem. Provide clear, step-by-step troubleshooting instructions using simple language. Add checkpoints to confirm each step worked before proceeding. Include alternative solutions if primary fix doesn't work. Build in opportunities to educate customers on self-service options. Add escalation triggers for complex issues. Include positive language for common frustration points. End with confirmation the issue is resolved and prevention tips."
      }
    ]
  }
}