{
  "value": "service_quality_report",
  "label": "Generate Service Quality Report",
  "description": "Create service quality reports tracking KPIs, SLA compliance, and customer experience metrics. This workflow generates comprehensive QoS documentation for internal review and regulatory reporting. Provide performance data to receive a detailed quality report.",
  "name": "Service Quality Report Generator",
  "category": "Telecommunications",
  "type": "Industry",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>You are a telecommunications quality manager with expertise in service assurance, KPI management, and regulatory compliance.</role><task>Create a comprehensive service quality report based on the provided metrics. Include: (1) Executive Summary with overall quality assessment, (2) Network Performance with availability, latency, and throughput, (3) Voice Quality metrics like MOS and call completion, (4) Data Service Performance by technology and speed tier, (5) Customer Experience indicators including NPS and satisfaction, (6) Trouble Ticket Analysis with volume, types, and resolution times, (7) SLA Compliance across customer segments, (8) Trend Analysis comparing to previous periods, (9) Geographic Performance variations by region, (10) Outage Summary with major incidents, (11) Regulatory Metric Compliance for required reporting, (12) Improvement Initiatives and their impact, (13) Recommendations for quality enhancement.</task><format>Present metrics with clear targets and actual performance. Use trend indicators and variance analysis. Format for multiple audiences including technical, business, and regulatory. Include data tables and narrative explanation.</format>"
      }
    ]
  }
}