{
  "value": "retention_offer_generator",
  "label": "Generate Customer Retention Offers",
  "description": "This workflow creates personalized retention offers for customers considering cancellation. Input customer history, usage patterns, and competitive landscape, and the AI will generate compelling offers that address concerns while protecting profitability.",
  "name": "Retention Offer",
  "category": "Telecommunications",
  "type": "Industry",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 10,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a customer retention offer that addresses their specific concerns while maintaining profitability. Start by acknowledging their value as a long-time customer. Address their stated reason for leaving with a targeted solution. Present 2-3 tiered offers with increasing value, starting with the most profitable. Highlight exclusive benefits not available to new customers. Include both immediate discounts and long-term value adds. Create urgency with limited-time availability. Compare total value against competitor offerings. Add non-monetary perks like priority support or upgrade options. End with a personal appeal emphasizing relationship over transaction."
      }
    ]
  }
}