{
  "value": "network_outage_communication",
  "label": "Create Network Outage Communications",
  "description": "This workflow generates clear customer communications during network outages or service disruptions. Input the affected areas, estimated repair time, and impact details, and the AI will create messages that keep customers informed while maintaining trust.",
  "name": "Outage Alert",
  "category": "Telecommunications",
  "type": "Industry",
  "config": {
    "temperature": 10,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a network outage communication that keeps customers informed and calm. Start with acknowledgment of the issue and apology for inconvenience. Clearly state what services are affected (voice, data, internet) and geographic areas impacted. Provide current status and what's being done to fix it. Give realistic estimated restoration time with next update schedule. Suggest workarounds if available (WiFi calling, mobile hotspots). Include how to check status or report issues. Address billing/credit questions proactively. Create versions for SMS, email, and website. Maintain professional but empathetic tone."
      }
    ]
  }
}