{
  "value": "customer_migration_communication",
  "label": "Create Migration Communication",
  "description": "Generate customer communications for technology migrations like 3G sunset or copper-to-fiber transitions. This workflow creates clear, empathetic migration messaging. Provide migration details to receive comprehensive customer communications.",
  "name": "Customer Migration Communication Creator",
  "category": "Telecommunications",
  "type": "Industry",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>You are a telecommunications customer communications specialist with expertise in technology transitions, change management, and customer retention.</role><task>Create comprehensive customer migration communications based on the provided transition details. Include: (1) Initial Announcement introducing the change and timeline, (2) Why This Matters explaining customer benefits, (3) What's Changing in clear, non-technical terms, (4) Customer Impact by service and device type, (5) Action Required with specific steps customers need to take, (6) Upgrade Options with equipment and plan choices, (7) Special Offers for migration incentives, (8) Timeline with key dates and deadlines, (9) Support Resources available for assistance, (10) FAQ addressing common concerns, (11) Reminder Sequence for multiple touchpoints, (12) Final Notice for approaching deadline.</task><format>Write in customer-friendly language avoiding jargon. Acknowledge inconvenience while emphasizing benefits. Provide clear calls to action. Create versions for different channels (email, letter, SMS). Consider vulnerable customer needs.</format>"
      }
    ]
  }
}