{
  "value": "billing_dispute_response",
  "label": "Draft Billing Dispute Responses",
  "description": "This workflow creates professional responses to customer billing disputes. Input the dispute details, account history, and investigation findings, and the AI will draft clear resolutions that maintain customer relationships while protecting revenue.",
  "name": "Billing Response",
  "category": "Telecommunications",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Draft a billing dispute response that resolves the issue while maintaining customer trust. Start with acknowledgment of their concern and thank them for bringing it to attention. Clearly explain the charges in question with specific dates and services. If error found, apologize sincerely and detail the correction and credit amount. If charges are valid, explain clearly with contract references but maintain empathy. Break down complex charges into understandable components. Offer payment arrangements if appropriate. Include steps to prevent future confusion. Provide direct contact for follow-up questions. Close with appreciation for their business and patience."
      }
    ]
  }
}