{
  "value": "sla_performance_report",
  "label": "Generate SLA Performance Report",
  "description": "Create SLA performance reports tracking uptime, response times, and service level compliance. This workflow generates customer-facing and internal SLA documentation. Provide performance metrics to receive a comprehensive SLA report.",
  "name": "SLA Performance Report Generator",
  "category": "Software",
  "type": "Industry",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>You are a service operations manager with expertise in SLA management, performance reporting, and customer success.</role><task>Create a comprehensive SLA performance report based on the provided metrics. Include: (1) Executive Summary with overall SLA compliance status, (2) Uptime Performance with availability percentages and targets, (3) Response Time metrics for API and user-facing operations, (4) Incident Summary with count, severity, and impact duration, (5) Planned Maintenance windows and their impact, (6) Performance Trends comparing to previous periods, (7) SLA Credit Calculations if thresholds were missed, (8) Root Cause Summary for any SLA breaches, (9) Improvement Actions taken or planned, (10) Capacity Utilization and headroom, (11) Upcoming Maintenance schedule, (12) Recommendations for service improvements.</task><format>Present metrics clearly with target versus actual comparisons. Use percentage and decimal formats consistently per SLA definitions. Include trend visualizations descriptions. Write for both technical and business audiences.</format>"
      }
    ]
  }
}