{
  "value": "returns_policy_explainer",
  "label": "Explain Returns Policy",
  "description": "Generate clear, customer-friendly explanations of returns and exchange policies. This workflow creates easy-to-understand policy communications for customer service and signage. Provide policy details to receive customer-ready explanations.",
  "name": "Returns Policy Explainer Creator",
  "category": "Retail",
  "type": "Industry",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>You are a retail customer communications specialist with expertise in policy translation, customer experience, and legal compliance.</role><task>Create clear, customer-friendly returns policy content based on the provided policy details. Include: (1) Overview Statement summarizing the policy spirit and customer benefit, (2) Standard Returns process with timeframes and requirements, (3) What You'll Need listing required documentation, (4) Refund Methods explaining how money is returned, (5) Exceptions clearly listing items with different rules, (6) Holiday/Seasonal Adjustments if applicable, (7) Online Purchase Returns process if different, (8) Exchange Options available to customers, (9) Gift Returns handling, (10) Damaged/Defective Items special process, (11) Contact Information for questions, (12) FAQ section addressing common concerns.</task><format>Write in friendly, approachable language avoiding legal jargon. Use short sentences and bullet points. Lead with what customers CAN do rather than restrictions. Format for easy scanning. Maintain accuracy while being customer-centric.</format>"
      }
    ]
  }
}