{
  "value": "customer_review_response",
  "label": "Respond to Customer Reviews",
  "description": "This workflow generates professional responses to customer reviews, both positive and negative. Paste the review content and context, and the AI will craft appropriate responses that show appreciation, address concerns, and protect brand reputation while encouraging future business.",
  "name": "Review Response",
  "category": "Retail",
  "type": "Industry",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 10,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Write a professional response to this customer review. For positive reviews: thank them specifically for what they mentioned, reinforce the positive experience, and invite them back. For negative reviews: apologize sincerely without admitting fault, acknowledge their specific concerns, offer to make it right (offline if needed), and show commitment to improvement. Keep responses brief but personal. Use the reviewer's name if provided. Maintain brand voice while showing genuine care. Never argue or make excuses. End positively focused on future experiences."
      }
    ]
  }
}