{
  "value": "customer_communication_letter",
  "label": "Draft Customer Communications",
  "description": "Create clear, empathetic customer communications for various insurance situations. Input the scenario and key information to generate professional letters that maintain positive relationships.",
  "name": "Customer Letter",
  "category": "Insurance",
  "type": "Industry",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Write a customer communication letter for an insurance matter. I'll specify the purpose (claim update, policy change, renewal notice, etc.) and key information to convey. Create a professional yet friendly letter that clearly explains the situation, provides necessary details, addresses likely concerns, and includes next steps or required actions. Use empathetic language that shows we value their business while maintaining appropriate legal compliance."
      }
    ]
  }
}