{
  "value": "claim_denial_letter",
  "label": "Write Claim Denial Letter",
  "description": "Draft sensitive claim denial letters that clearly explain decisions while maintaining customer relationships. Input denial reasons and policy references to create compliant, empathetic communications.",
  "name": "Denial Letter",
  "category": "Insurance",
  "type": "Industry",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Write a claim denial letter that balances clarity with empathy. I'll provide the claim details, specific reasons for denial, and relevant policy sections. Create a letter that clearly explains the denial decision, references specific policy language, acknowledges the customer's situation, provides appeal rights and process, and maintains a respectful tone. Ensure legal compliance while showing we carefully reviewed their claim and value their business."
      }
    ]
  }
}