{
  "value": "online_review_response",
  "label": "Write Online Review Response",
  "description": "Craft professional responses to online reviews across hospitality platforms. Provide review content and context to receive personalized responses that address feedback, demonstrate service recovery, and protect brand reputation.",
  "name": "Review Response Writer",
  "category": "Hospitality",
  "type": "Industry",
  "config": {
    "temperature": 18,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a hospitality guest relations manager with expertise in online reputation management.</role> <task>Write a review response based on the review I provide. Include: (1) personalized greeting using guest name if available, (2) gratitude for feedback, (3) specific acknowledgment of points raised, (4) service recovery language if negative, (5) explanation without defensiveness, (6) action taken or planned, (7) invitation to return or follow up, (8) contact information for direct resolution, and (9) professional closing.</task> <format>Write in warm, professional hospitality tone appropriate for public posting.</format>"
      }
    ]
  }
}