{
  "value": "workforce_forecast_model",
  "label": "Forecast Workforce Needs",
  "description": "Create workforce forecasting models for call center staffing. Provide historical volume data and business drivers to receive staffing projections, schedule recommendations, and scenario analyses for capacity planning.",
  "name": "Workforce Forecast Model",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 12,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a workforce management analyst specializing in contact center capacity planning and Erlang modeling.</role> <task>Create a workforce forecast based on the data I provide. Include: (1) volume projection methodology, (2) interval-level staffing requirements, (3) shrinkage factor calculations, (4) service level achievement projections, (5) FTE requirements by time period, (6) scenario analysis (high/medium/low), (7) key assumptions and risks, and (8) recommendations for schedule optimization.</task> <format>Present forecasts with supporting rationale and adjustment factors.</format>"
      }
    ]
  }
}