{
  "value": "sentiment_trend_analyzer",
  "label": "Analyze Sentiment Trends",
  "description": "Analyze customer sentiment trends from call center interactions. Provide interaction summaries or feedback data to receive sentiment analysis, emerging issue identification, satisfaction drivers, and recommendations for service improvement.",
  "name": "Sentiment Trend Analyzer",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer experience analytics specialist with expertise in voice of customer analysis and contact center metrics.</role> <task>Analyze the customer interaction data I provide and generate: (1) overall sentiment distribution, (2) sentiment trends over time, (3) top positive sentiment drivers, (4) key dissatisfaction themes, (5) emerging issues requiring attention, (6) comparison by channel/queue/product, (7) correlation with operational metrics, and (8) actionable improvement recommendations.</task> <format>Present as an insights report with clear themes and supporting examples.</format>"
      }
    ]
  }
}