{
  "value": "quality_monitoring_checklist",
  "label": "Build QA Monitoring Checklist",
  "description": "Create quality assurance checklists for monitoring call center interactions. Specify service type and standards to generate comprehensive evaluation forms with scoring criteria.",
  "name": "QA Monitoring Checklist",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a quality assurance checklist for monitoring call center agents. I'll specify the type of calls being monitored and our service standards. Generate a comprehensive evaluation form that includes greeting standards, communication skills, problem resolution, compliance requirements, and closing procedures. Include a scoring system and specific behaviors to observe for each category."
      }
    ]
  }
}