{
  "value": "performance_report_writer",
  "label": "Generate Agent Performance Reports",
  "description": "Create detailed performance reports for call center agents. Input metrics data and evaluation notes to generate constructive feedback reports with improvement recommendations.",
  "name": "Performance Report Writer",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Generate a performance report for a call center agent. I'll provide their metrics like call volume, average handle time, customer satisfaction scores, and quality scores. Create a balanced report that highlights achievements, identifies areas for improvement, and provides specific actionable recommendations. Include encouraging language while being honest about performance gaps. Suggest training or coaching opportunities where relevant."
      }
    ]
  }
}