{
  "value": "knowledge_base_article",
  "label": "Write Knowledge Base Articles",
  "description": "Create clear knowledge base articles for agent reference. Provide the topic and key information to generate well-structured articles with quick reference sections and troubleshooting steps.",
  "name": "Knowledge Base Article",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a knowledge base article for call center agents. I'll provide the topic and key information that needs to be covered. Write a clear, scannable article with a quick reference section at the top, detailed explanation, step-by-step procedures if applicable, common issues and solutions, and related articles to check. Use bullet points and numbered lists for easy reading during calls."
      }
    ]
  }
}