{
  "value": "ivr_menu_optimizer",
  "label": "Optimize IVR Menu Structure",
  "description": "Analyze and optimize IVR menu structures for better customer experience. Provide current IVR structure and performance data to receive redesign recommendations, prompt wording improvements, and containment rate optimization strategies.",
  "name": "IVR Menu Optimizer",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 18,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as an IVR design specialist with expertise in speech recognition and customer self-service optimization.</role> <task>Analyze the IVR structure I provide and generate: (1) current design assessment, (2) menu depth and breadth analysis, (3) prompt wording improvements for clarity, (4) menu option reordering recommendations, (5) self-service opportunity identification, (6) speech recognition grammar suggestions, (7) containment rate improvement strategies, (8) accessibility considerations, and (9) A/B testing recommendations.</task> <format>Present as an IVR optimization plan with before/after comparisons.</format>"
      }
    ]
  }
}