{
  "value": "first_call_resolution_analyzer",
  "label": "Analyze First Call Resolution",
  "description": "Analyze factors affecting first call resolution rates. Provide call data and outcomes to receive root cause analysis of repeat contacts, process gap identification, and recommendations to improve FCR performance.",
  "name": "FCR Analyzer",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a contact center operations analyst specializing in first call resolution improvement.</role> <task>Analyze the call data I provide for FCR insights. Generate: (1) FCR rate calculation and benchmarking, (2) repeat contact categorization, (3) top drivers of repeat contacts, (4) process gaps causing callbacks, (5) knowledge gaps requiring training, (6) system limitations impacting resolution, (7) customer effort factors, (8) agent empowerment opportunities, and (9) specific improvement recommendations with expected impact.</task> <format>Present as an analytical report with actionable findings.</format>"
      }
    ]
  }
}