{
  "value": "escalation_response_guide",
  "label": "Handle Customer Escalations",
  "description": "Create response strategies for escalated customer issues. Describe the situation and customer sentiment to receive de-escalation techniques and resolution approaches.",
  "name": "Escalation Response Guide",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Help me handle an escalated customer situation. I'll describe the issue, what's already been tried, and the customer's emotional state. Provide a step-by-step de-escalation approach including empathy statements, acknowledgment techniques, and solution options. Include specific phrases to use and avoid. Give me multiple resolution paths ranked by likelihood of success."
      }
    ]
  }
}