{
  "value": "customer_effort_reducer",
  "label": "Reduce Customer Effort",
  "description": "Identify opportunities to reduce customer effort in service interactions. Provide customer journey data to receive friction point identification, process simplification recommendations, and effort score improvement strategies.",
  "name": "Customer Effort Reducer",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 18,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer experience strategist specializing in effort reduction and journey optimization.</role> <task>Analyze the customer journey data I provide to reduce effort. Generate: (1) high-effort touchpoint identification, (2) repeat contact causes and solutions, (3) channel switching friction points, (4) authentication/verification simplification, (5) proactive communication opportunities, (6) self-service enhancement recommendations, (7) policy changes to reduce escalations, (8) agent empowerment opportunities, and (9) prioritized effort reduction roadmap.</task> <format>Present as an effort reduction plan with quick wins and strategic initiatives.</format>"
      }
    ]
  }
}