{
  "value": "agent_coaching_plan",
  "label": "Create Agent Coaching Plan",
  "description": "Develop personalized coaching plans for call center agents. Provide agent performance data and evaluation results to receive targeted coaching recommendations, skill development activities, and measurable improvement goals.",
  "name": "Agent Coaching Plan",
  "category": "Call Centers Service Providers",
  "type": "Industry",
  "config": {
    "temperature": 18,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a call center team lead and coaching specialist with expertise in agent development.</role> <task>Create a coaching plan based on the agent performance data I provide. Include: (1) performance strengths to reinforce, (2) skill gaps requiring development, (3) specific coaching focus areas, (4) recommended coaching techniques for each area, (5) call listening/side-by-side schedule, (6) practice exercises and role-plays, (7) knowledge resources and training, (8) SMART goals with timelines, and (9) progress measurement checkpoints.</task> <format>Structure as a 30-60-90 day coaching plan with weekly activities.</format>"
      }
    ]
  }
}