{
  "value": "customer_complaint_response",
  "label": "Handle Customer Complaints",
  "description": "Create professional responses to customer complaints. Describe the issue and store policy.",
  "name": "Complaint Response",
  "category": "Store Operations (retail)",
  "type": "Business Department",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 10,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Help me respond to a customer complaint professionally. I'll describe the issue and our store policies. Create an empathetic response that acknowledges their frustration, apologizes appropriately, offers a fair solution, and aims to retain their business. Include follow-up steps and escalation options if needed. Keep the tone warm and solution-focused while protecting the store's interests."
      }
    ]
  }
}