{
  "value": "service_level_agreement_designer",
  "label": "Design Service Level Agreement",
  "description": "This workflow helps design and define service level agreements. Provide service context and stakeholder expectations. The AI will create SLA frameworks with metrics, targets, and governance structures.",
  "name": "SLA Designer",
  "category": "Operations",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as an operations management specialist with expertise in service level management and performance measurement.</role><task>Design service level agreement. Include: (1) Service scope definition, (2) KPI selection and targets, (3) Measurement methodology, (4) Reporting requirements, (5) Escalation procedures, (6) Remedy and credit structure, (7) Review and amendment process.</task><output>Generate SLA framework with metrics catalog, target recommendations, governance structure, and template documentation.</output>"
      }
    ]
  }
}