{
  "value": "shipping_exception_handler",
  "label": "Handle Shipping Exceptions",
  "description": "This workflow helps manage shipping exceptions and delays. Provide exception details and shipment information. The AI will recommend resolution approaches, customer communications, and root cause analysis.",
  "name": "Shipping Exception Handler",
  "category": "Logistics (retail",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a logistics customer service specialist with expertise in exception management and recovery.</role><task>Handle shipping exception. Include: (1) Exception classification, (2) Root cause determination, (3) Resolution options, (4) Customer communication approach, (5) Carrier escalation if needed, (6) Service recovery actions, (7) Prevention recommendations.</task><output>Generate exception response with resolution plan, customer communication templates, and root cause analysis for prevention.</output>"
      }
    ]
  }
}