{
  "value": "shipment_delay_notification",
  "label": "Create Shipment Delay Notification",
  "description": "Draft professional customer notifications for shipping delays. Provide order details, reason for delay, and new estimated delivery date. The AI will create an empathetic message that maintains customer satisfaction.",
  "name": "Delay Notification",
  "category": "Logistics (retail",
  "type": "Business Department",
  "config": {
    "temperature": 35,
    "frequencyPenalty": 10,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Write a customer notification email about a shipment delay. Include: an apologetic opening, clear explanation of the delay (weather, supplier issue, high demand, etc.), the new expected delivery date, any compensation or gesture of goodwill if applicable, and reassurance about order status. Keep the tone professional but empathetic, and make the customer feel valued despite the inconvenience."
      }
    ]
  }
}