{
  "value": "ticket_summary_generator",
  "label": "Generate IT Ticket Summary",
  "description": "Create clear ticket summaries from user problem descriptions. Paste the user's issue description and any error messages. The AI will create a structured ticket with problem statement, impact assessment, and initial troubleshooting steps.",
  "name": "Ticket Summary",
  "category": "IT",
  "type": "Business Department",
  "config": {
    "temperature": 10,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create an IT ticket summary from the user issue I describe. Include: clear problem statement in technical terms, affected systems and users, business impact and urgency level, symptoms versus root cause analysis, initial troubleshooting steps to try, required information still needed from user, and suggested assignment to appropriate team. Categorize the issue type and add relevant tags for tracking. Keep it concise but complete for the next technician."
      }
    ]
  }
}