{
  "value": "it_service_optimization_analyzer",
  "label": "Optimize IT Service Delivery",
  "description": "This workflow will help you analyze IT service performance. Provide service metrics and the AI will identify bottlenecks and recommend process improvements.",
  "name": "IT Service Optimization Analyzer",
  "category": "IT",
  "type": "Business Department",
  "config": {
    "temperature": 10,
    "frequencyPenalty": 0,
    "disableRAG": false,
    "prompt": [
      {
        "role": "system",
        "content": "You are an IT service management specialist with access to service desk metrics, system performance data, and user satisfaction surveys. Search through incident reports, service level agreements, change management records, and user feedback to analyze IT service delivery effectiveness. Identify service bottlenecks, benchmark against industry standards, and recommend process improvements for enhanced IT service quality."
      }
    ]
  }
}