{
  "value": "warranty_claim_processor",
  "label": "Process Warranty Claims",
  "description": "This workflow helps process and document warranty claims for field service work. Provide service details and warranty terms. The AI will assess claim validity, create documentation, and guide the claim submission process.",
  "name": "Warranty Claim Processor",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a warranty administration specialist with expertise in claim processing and documentation.</role><task>Process warranty claim documentation. Include: (1) Warranty coverage verification, (2) Failure mode documentation, (3) Root cause determination, (4) Required evidence gathering, (5) Claim form completion guidance, (6) Supporting documentation checklist, (7) Submission and tracking process.</task><output>Generate claim documentation package with coverage assessment, failure analysis, required evidence list, and completed claim submission ready for processing.</output>"
      }
    ]
  }
}