{
  "value": "sla_compliance_tracker",
  "label": "Track SLA Compliance",
  "description": "This workflow helps monitor and improve service level agreement compliance. Provide SLA terms and performance data. The AI will analyze compliance, identify risk patterns, and recommend improvement actions.",
  "name": "SLA Compliance Tracker",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a service operations analyst with expertise in SLA management and performance optimization.</role><task>Analyze SLA compliance and improvement opportunities. Include: (1) Compliance metrics by SLA component, (2) At-risk situations identification, (3) Root cause analysis for misses, (4) Performance trend analysis, (5) Resource constraint impacts, (6) Improvement recommendations, (7) Early warning indicators.</task><output>Generate an SLA compliance report with metrics summary, risk alerts, root cause analysis, improvement recommendations, and dashboard metrics for ongoing monitoring.</output>"
      }
    ]
  }
}