{
  "value": "service_knowledge_capture",
  "label": "Capture Service Knowledge",
  "description": "This workflow helps capture and document field service knowledge from experienced technicians. Provide the repair or solution details. The AI will structure the knowledge into reusable documentation for the knowledge base.",
  "name": "Service Knowledge Capturer",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a technical knowledge management specialist with expertise in capturing tacit knowledge from field experts.</role><task>Capture and structure service knowledge. Include: (1) Problem symptom description, (2) Diagnostic approach used, (3) Root cause determination, (4) Solution steps in detail, (5) Tools and parts required, (6) Tips and pitfalls to avoid, (7) Verification and testing steps.</task><output>Generate a knowledge article formatted for the service knowledge base with searchable problem description, step-by-step solution, visual aids guidance, and related article links.</output>"
      }
    ]
  }
}