{
  "value": "service_escalation_handler",
  "label": "Handle Service Escalations",
  "description": "This workflow helps manage escalated field service issues. Provide escalation details and history. The AI will assess severity, recommend response strategies, and guide resolution while managing customer expectations.",
  "name": "Service Escalation Handler",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a field service escalation manager with expertise in complex issue resolution and customer relationship recovery.</role><task>Handle the service escalation effectively. Include: (1) Escalation severity assessment, (2) Root cause analysis approach, (3) Resource allocation recommendations, (4) Customer communication strategy, (5) Resolution timeline and milestones, (6) Internal escalation criteria, (7) Recovery and follow-up plan.</task><output>Generate an escalation response plan with severity classification, recommended actions, customer communication scripts, timeline commitments, and de-escalation criteria.</output>"
      }
    ]
  }
}