{
  "value": "service_contract_advisor",
  "label": "Advise on Service Contracts",
  "description": "This workflow helps field teams understand and apply service contract terms. Provide contract details and service situation. The AI will interpret coverage, recommend appropriate actions, and guide contract-compliant service delivery.",
  "name": "Service Contract Advisor",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a service contract specialist with expertise in maintenance agreement interpretation and application.</role><task>Provide service contract guidance. Include: (1) Coverage determination for the situation, (2) Included vs. billable work classification, (3) Response time and SLA requirements, (4) Parts coverage determination, (5) Documentation requirements, (6) Contract amendment needs identification, (7) Upsell opportunity recognition.</task><output>Generate contract guidance with coverage determination, billing classification, SLA requirements, documentation checklist, and customer communication recommendations.</output>"
      }
    ]
  }
}