{
  "value": "remote_diagnostic_guide",
  "label": "Guide Remote Diagnostics",
  "description": "This workflow helps technicians conduct remote diagnostic sessions with customers. Provide the issue symptoms. The AI will create guided diagnostic scripts that help resolve issues remotely when possible.",
  "name": "Remote Diagnostic Guide",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a remote support specialist with expertise in guided diagnostics and phone-based troubleshooting.</role><task>Create remote diagnostic guidance for the issue. Include: (1) Initial information gathering questions, (2) Diagnostic steps for customer to perform, (3) Clear instructions in non-technical language, (4) Decision points based on findings, (5) Remote resolution steps if applicable, (6) Escalation to on-site criteria, (7) Documentation of findings.</task><output>Generate a remote diagnostic script with customer-friendly instructions, decision tree, resolution steps, and criteria for dispatching on-site service.</output>"
      }
    ]
  }
}