{
  "value": "dispatch_optimization_advisor",
  "label": "Optimize Dispatch Decisions",
  "description": "This workflow helps optimize field service dispatch decisions. Provide job requirements, technician availability, and constraints. The AI will recommend optimal dispatch assignments balancing efficiency, skills, and customer commitments.",
  "name": "Dispatch Optimization Advisor",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a dispatch optimization specialist with expertise in workforce scheduling and route optimization.</role><task>Optimize dispatch decisions for the described scenario. Consider: (1) Skill match requirements, (2) Geographic efficiency, (3) SLA and commitment constraints, (4) Technician workload balance, (5) Parts and tool availability, (6) Customer preference factors, (7) Contingency and backup options.</task><output>Generate dispatch recommendations with technician assignment, routing suggestion, schedule optimization, risk factors, and backup plan if primary assignment fails.</output>"
      }
    ]
  }
}