{
  "value": "customer_communication_template",
  "label": "Draft Customer Communication",
  "description": "Create professional customer communications for service updates, delays, or follow-ups. Describe the situation and key message. The AI will draft a clear, empathetic message that maintains customer confidence.",
  "name": "Customer Communication",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Write a professional customer communication based on the service situation I describe. Include: personalized greeting, clear explanation of the situation, what we've done or are doing to resolve it, realistic timeline expectations, any actions the customer needs to take, apology if appropriate (without admitting fault), and contact information for questions. Keep the tone professional but warm, showing we value their business and time."
      }
    ]
  }
}