{
  "value": "appointment_scheduler_script",
  "label": "Create Appointment Scheduling Script",
  "description": "Generate professional scripts for scheduling service appointments. Specify service type and typical scenarios. The AI will create conversational scripts that gather needed information while building customer rapport.",
  "name": "Scheduling Script",
  "category": "Field Services",
  "type": "Business Department",
  "config": {
    "temperature": 35,
    "frequencyPenalty": 10,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a conversational script for scheduling service appointments. Include: friendly greeting and company identification, questions to understand the service need, probing questions to assess urgency and scope, available time slot offerings with flexibility, information to collect (contact, location, equipment details), setting clear expectations about the visit, confirmation and reminder process, and professional closing. Make it sound natural, not robotic, while ensuring all necessary information is gathered."
      }
    ]
  }
}