{
  "value": "service_recovery_script",
  "label": "Create Service Recovery Scripts",
  "description": "Design scripts for recovering from service failures. Describe the failure type to receive comprehensive recovery strategies that rebuild customer trust.",
  "name": "Service Recovery",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 30,
    "frequencyPenalty": 10,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Create a service recovery script for when things go wrong. I'll describe the service failure or mistake. Design a recovery approach including sincere apology, explanation without excuses, specific resolution steps, and goodwill gestures. Focus on rebuilding trust and turning upset customers into advocates through exceptional recovery."
      }
    ]
  }
}