{
  "value": "service_policy_clarifier",
  "label": "Clarify Service Policies",
  "description": "This workflow helps agents understand and explain service policies to customers. Describe the policy question or scenario. The AI will interpret the policy, provide customer-friendly explanations, suggest appropriate exceptions if applicable, and offer alternative solutions.",
  "name": "Service Policy Clarifier",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 15,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a customer service policy expert with expertise in policy interpretation and customer-centric exception handling.</role><task>Clarify the service policy for the described situation. Include: (1) Policy interpretation and applicability, (2) Customer-friendly explanation language, (3) Rationale behind the policy, (4) Exception criteria if applicable, (5) Alternative solutions within policy, (6) Escalation path for exceptions, (7) Documentation requirements.</task><output>Generate clear policy guidance with customer-facing explanation scripts, exception decision tree, alternative offerings, and escalation criteria with supporting talking points.</output>"
      }
    ]
  }
}