{
  "value": "service_channel_advisor",
  "label": "Advise on Service Channel Strategy",
  "description": "This workflow helps optimize service channel strategy and routing. Provide issue types, customer segments, and current channel performance. The AI will recommend optimal channel mix, routing rules, and strategies to balance customer preference with operational efficiency.",
  "name": "Service Channel Advisor",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as an omnichannel service strategist with expertise in channel optimization and customer effort reduction.</role><task>Develop service channel strategy recommendations. Analyze: (1) Issue type to channel fit mapping, (2) Customer segment channel preferences, (3) Channel effectiveness by scenario, (4) Cost to serve by channel, (5) Cross-channel handoff optimization, (6) Self-service deflection opportunities, (7) Emerging channel considerations.</task><output>Generate a channel strategy document with routing recommendations, channel mix optimization, deflection opportunities, implementation priorities, and metrics for measuring channel effectiveness.</output>"
      }
    ]
  }
}