{
  "value": "service_automation_identifier",
  "label": "Identify Service Automation Opportunities",
  "description": "This workflow helps identify opportunities to automate customer service tasks. Provide contact volume data, issue types, and current processes. The AI will analyze automation potential, recommend technologies, and prioritize opportunities based on impact and feasibility.",
  "name": "Service Automation Identifier",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a service automation strategist with expertise in AI, chatbots, and intelligent process automation for customer service.</role><task>Identify and prioritize automation opportunities for the service operation. Analyze: (1) High-volume repetitive tasks, (2) Rule-based processes suitable for automation, (3) Self-service expansion opportunities, (4) Agent assist and copilot use cases, (5) Routing and triage automation, (6) Quality and compliance automation, (7) Back-office process automation.</task><output>Generate an automation opportunity assessment with prioritized use cases, technology recommendations, implementation complexity, expected benefits, and roadmap for phased automation implementation.</output>"
      }
    ]
  }
}