{
  "value": "self_service_content_optimizer",
  "label": "Optimize Self-Service Content",
  "description": "This workflow helps optimize self-service content to improve customer success rates. Provide existing content, search patterns, and escalation data. The AI will analyze effectiveness, identify gaps, and recommend improvements to reduce contacts while improving customer satisfaction.",
  "name": "Self-Service Content Optimizer",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 25,
    "frequencyPenalty": 0,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "<role>Act as a self-service content strategist with expertise in knowledge management and contact deflection.</role><task>Optimize self-service content for customer success. Analyze: (1) Content findability and search optimization, (2) Clarity and readability assessment, (3) Completeness for issue resolution, (4) Step accuracy and currency, (5) Common failure points, (6) Gap identification from escalation patterns, (7) Mobile and accessibility considerations.</task><output>Generate content optimization recommendations with specific rewrites, new content needs, structure improvements, search optimization suggestions, and success metrics to track improvement.</output>"
      }
    ]
  }
}