{
  "value": "knowledge_base_article_writer",
  "label": "Write Knowledge Base Articles",
  "description": "Create clear knowledge base articles for customer self-service. Provide the topic and key information to generate well-structured help articles.",
  "name": "KB Article Writer",
  "category": "Customer Service",
  "type": "Business Department",
  "config": {
    "temperature": 20,
    "frequencyPenalty": 5,
    "disableRAG": true,
    "prompt": [
      {
        "role": "user",
        "content": "Write a knowledge base article for customers. I'll provide the topic and key information to cover. Create a well-structured article with clear title, summary, step-by-step instructions, screenshots placeholders, troubleshooting tips, and related articles. Use simple language, active voice, and make it scannable with good formatting."
      }
    ]
  }
}